Grievance Redressal Policy

Ziwels.com – Grievance Redressal Policy

At Ziwels.com, customer satisfaction is our top priority. We are committed to resolving any concerns, complaints, or issues in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines how customers can reach us and how their grievances will be addressed.

1. Lodging a Complaint

Customers can submit their grievances through any of the following channels:

  • Email: ziwels.official@gmail.com

  • Phone/WhatsApp Support: +91-8200591370 (Mon–Sat, 10:00 AM – 7:00 PM IST)

  • Contact Form: Available on www.ziwels.com/contact

Please include the following details for faster resolution:

  • Order ID / Transaction ID

  • Full Name & Contact Details

  • Description of the issue with supporting evidence (if any)

2. Response & Resolution Timeline

  • Acknowledgement: Every complaint will be acknowledged within 48 hours of receipt.

  • Resolution: We aim to resolve all grievances within 7 working days of acknowledgment. Complex cases may take up to 15 working days, in which case the customer will be informed of the delay.

  • Updates: Customers will be kept informed about the status of their complaint via email/phone.

3. Fair Redressal Commitment

  • All grievances will be handled fairly, transparently, and without bias.

  • Refunds/returns/exchanges, if applicable, will be processed in accordance with our Refund & Exchange Policy.

  • Ziwels.com is committed to abiding by all applicable laws, including Consumer Protection (E-Commerce) Rules, 2020.