At Ziwels, we partner with trusted courier services to ensure your orders reach you safely and efficiently.
Dispatch Timelines :
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Demi-fine, Gold Jewelry & Lab-Grown Diamonds (LGD) : Dispatched within 1–2 working days.
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Custom-made : Dispatched within 15–20 working days.
Delivery Timelines :
Delivery estimates are shown on the product pages & checkout. These estimates depend on your specific pincode and the items you've chosen.
Shipping Charges :
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Prepaid Orders : Free shipping across India.
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Cash on Delivery (COD) : ₹75 COD charge is applicable.
(COD not available for LGD & Fine Gold items.)
International Shipping :
We ship select products internationally. Delivery may take up to 18–20 working days based on destination and customs clearance.
Shipping charges will be calculated at checkout.
Order Tracking :
Once shipped, you’ll receive a tracking link via SMS, WhatsApp, and Email.
For any queries, contact us at care@ziwels.com.
Delays & Exceptions :
Occasional delays may occur due to weather, local restrictions, or courier-related issues.
If your address becomes unserviceable, our team will contact you with alternatives or a refund.