Terms & Conditions (Terms of Use)

Terms & Conditions (Terms of Use) – Ziwels.com

Welcome to Ziwels.com. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • Ziwels.com (“we,” “our,” “us”) is an online platform that offers premium 18K gold-plated, anti-tarnish, waterproof, and skin-safe jewelry.

  • By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.

  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

  • This website is owned by WINGS MEDIA

2. Use of Website

  • You may browse and purchase products for personal use only.

  • Commercial use, duplication, or resale of our content, images, or products without written permission is strictly prohibited.

  • You agree not to misuse the website by introducing viruses, bots, or unauthorized access attempts.

3. Product Information

  • We strive to provide accurate product descriptions, images, and specifications.

  • However, slight variations in color, size, or texture may occur due to photography and screen resolution.

  • All jewelry pieces are carefully crafted and quality-checked before dispatch.

4. Pricing & Payments

  • All prices on Ziwels.com are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices or discontinue products without prior notice.

  • Payments must be made through secure gateways listed on our website. For details, please refer to our Payment Policy.

5. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Delivery timelines may vary based on location and courier services.

  • For complete details, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds & Exchanges

  • Returns/exchanges are accepted only under the conditions mentioned in our Refund & Exchange Policy.

  • Refunds for eligible returns will be processed within 7–10 working days.

7. Intellectual Property

  • All content on Ziwels.com (logo, brand name, images, product designs, text, etc.) is the exclusive property of Ziwels.com.

  • Unauthorized use, reproduction, or distribution of our intellectual property is prohibited and may lead to legal action.

8. Limitation of Liability

  • Ziwels.com will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Jewelry care instructions must be followed for durability. We are not responsible for damage caused by misuse or negligence.

9. User Accounts

  • Customers are responsible for maintaining confidentiality of their login details.

  • Any unauthorized activity under your account must be reported immediately.

10. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

11. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer
Name: Yash Sutariya
Email: ziwels.official@gmail.com
Phone: +91-8200591370
Working Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

12. Contact Us

For queries or concerns, you can reach us at:
📧 ziwels.official@gmail.com
📞 +91-8200591370