Lifetime Warranty Policy

Ziwels provides a Lifetime Warranty on all demi-fine jewellery pieces, ensuring long-term assurance and usability for our customers.

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For Demi-fine Jewellery :

Scope of Warranty :

• Covers tarnishing or discoloration of plating on eligible demi-fine jewellery.

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Warranty Resolution & Ziwels Wallet :

• Ziwels Wallet can be used online or in-store and is not refundable or transferable.

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Exclusions from Warranty :

The Lifetime Warranty does not cover:

• Damage from regular wear and tear

• Breakage due to mishandling

• Loss of stones or crystals

• Third-party alterations or resizing

• Custom-made jewellery sets

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For Gold & Lab-Grown Diamonds (LGD) :

• Lifetime warranty includes repolishing services for Gold and LGD products.

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How to Raise a Warranty Claim :

To initiate a claim, follow these steps :

1. Visit a Ziwels Store near you.

   • Carry the original product and invoice (digital or printed).

   • Store staff will guide you through the process and arrange for QC.

2. If a Ziwels store is not accessible to you, then in that case:

   • Take a clear photograph of the affected item showing the tarnishing.

   • Email the following to ziwels.official@gmail.com :

     • Subject line: “Warranty Request – [Your Order Number]”

     • Description of the issue

     • Photo evidence

3. Once approved, self-ship the product to:

Ziwels Warranty Desk
916, Zion Z1, NR Sindhu Bhavan Rd, nr. Maple County Road,
Bodakdev, Ahmedabad, Gujarat – 380058

• Share courier details and AWB number in the same email thread.

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Additional Notes :

• Claims are subject to inspection and validation by the Ziwels team.

• Ziwels reserves the right to decline a claim if the issue does not fall within warranty terms.